Whether SUP, WING or windsurfing - water sports are more popular than ever and more and more are discover the passion for this. This makes the GUNSAILS team very happy!
However, this happiness is reduced by the current situation, because it also confronts us with some challenges that we have to solve every day.
GUNSAILS says THANK YOU
With your trust in us and your patience you demonstrate how important windsurfing is to you - a passion we share with you.
At the moment you are unfortunately waiting longer than usual for your order.
We are very sorry for this and it doesn’t comply with the GUNSAILS standards.
What remains in this current situation:
Our team that still helps you with every question.
Our products, they still convince with quality and innovation.
Our ambition to give you an unforgettable session with the GUNSAILS products.
Behind the scenes we do everything to send you your ordered products as soon as possible. Why your order takes longer than usual? We will explain it to you here:
WHY YOU HAVE TO WAIT LONGER FOR YOUR ORDER AT THE MOMENT...
Supply bottlenecks at the manufacturers
At our manufacturers, there are supply bottlenecks because they are also experiencing increased demand and have limited access to the necessary raw materials due to the current situation.
They also have to take measures to protect their employees, which further reduces their output.
Increased transport bottlenecks
Due to the worldwide logistical changes and transport shortages, GUNSAILS is also facing increased bottlenecks, as the finished products can only be delivered to us with delays.
Therefore, we also wait much longer for our sails, booms and Co.
Protection of our team
Because of the measures we have taken to protect our team, some of us are not working at the office.
This is also noticeable in our daily business and has an impact on operational processes, such as our availability by phone.
Increased demand
In times of restrictions and limitations, more and more people want to feel free and independent and have discovered windsurfing for themselves.
We are very pleased about the increased demand, but it’s opposed by the limited availability due to supply and capacity bottlenecks.
...AND WHAT WE ARE DOING AGAINST IT.
The current situation presents us with new challenges every day, which the GUNSAILS team handles in a solution-oriented manner. Therefore, you can still rely on the careful work of GUNSAILS and on our efforts to deliver your ordered products as soon as possible.
At this point, we apologize in advance if your request or delivery takes longer than usual.
We are still at your disposal for any question. Due to our limited capacity, please submit your request only once via one channel. This makes it easier for us to process your request and prevents overlapping. Be sure that no question will remain unanswered.
ANY QUESTIONS ABOUT YOUR ORDER? LET US KNOW!
By mail
The best way to reach us is by mail, because we can answer them quickly even at home office. For questions about a product or your order, write us at service@gunsails.de...
Contact form
...or via the contact form on the website. We can also respond quickly to this.
Live chat with our team
Feel like chatting?
The GUNSAILS-team will answer your questions in our live chat.
By phone
Due to home office regulations, our telephone availability is currently limited, so you can better reach us by mail, contact formular or chat.
But you can still reach the GUNSAILS-team from Monday to Friday between 9 a.m. and 6 p.m. under +49 6893 80 110 by phone.
Click and Collect Solution
Although we are always very happy to meet our GUNSAILS customers in person, unfortunately you can't spontaneously come to our head office and buy products at the moment.
But we can offer you the Click and Collect Solution:
You first have to place your order by phone and announce your personal pickup.
You can then pick up your ordered products contactless in our yard on your pick-up date.
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